Privacy Policy
This Privacy Policy explains how J.JAE Studio Limited collects, uses, and protects your personal information when you visit our website or make a purchase. By using our website, you agree to the terms of this Policy. If you do not agree, please discontinue use of the site.
1. Information We Collect
We may collect the following types of personal information:
Contact details, including your name, email address, phone number, and shipping address.
Order and payment information (for example, products purchased, order value, and masked payment details processed by our payment providers).
Account information if you create an account with us (such as login details).
Communications you send to us, including emails or messages submitted through contact forms.
Technical and usage data, such as IP address, browser type, device information, pages visited, and time spent on our site, collected through cookies and similar technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfil your orders, including shipping and returns.
To communicate with you about your orders, account, or customer support enquiries.
To manage and improve our website, services, and overall customer experience.
To send you marketing emails or updates about J.JAE, where permitted by law and your preferences.
To detect, prevent, or investigate fraud, security issues, or misuse of our services.
To comply with legal, regulatory, and accounting obligations.
3. Cookies and Analytics
We use cookies and similar technologies to:
Enable core site functionality, such as shopping cart and checkout.
Remember your preferences and improve your browsing experience.
Understand how visitors use our site so we can refine design, content, and performance (for example, using analytics tools).
You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent, but some parts of the site may not function properly if cookies are disabled.
4. Sharing Your Information
We do not sell your personal information. We may share your data with:
Service providers who help us operate our business, such as payment processors, hosting providers, analytics partners, and logistics/courier companies.
Professional advisors (such as accountants or legal counsel) where necessary.
Authorities or regulators were required by law to protect our rights, or to do so in connection with legal proceedings.
These third parties are granted access only to the personal information they need to perform their services and are required to handle it securely and in accordance with applicable laws.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements. When your information is no longer required, we will delete or anonymise it so it cannot be linked back to you.
6. Your Rights
Depending on your local laws, you may have rights in relation to your personal information, which can include:
The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data, subject to legal and contractual obligations.
The right to object to or restrict certain types of processing.
The right to withdraw consent where processing is based on consent (for example, marketing emails).
To exercise any of these rights, please contact us using the details provided in the Contact Us section below.
7. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
8. International Transfers
Our website is operated from Hong Kong. Your information may be processed in Hong Kong and in other locations where our service providers are based, always in accordance with this Privacy Policy and applicable data protection laws.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by J.JAE. We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their privacy policies separately.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the “Last updated” date below and, in some cases, may provide additional notice (such as a banner on the site).
Last updated: 2026
11. Contact Us
If you have any questions about this Privacy Policy, your personal information, or would like to exercise your rights, please contact us at:
J.JAE Studios Limited
Email: info@jjae.co
